@dblack_usa

Check Hardware:

If the answer is NO to both the questions, I am afraid it could be a hardware failure. Try following the below-mentioned troubleshooting steps:

Step 1: Check Power:

Lack of power can cause your HP Printer not to respond properly. Please ensure that your printer is not currently plugged into a power strip or surge protector as these can cause your printer not to get sufficient power and result in performance issues. Once your printer is plugged directly into a wall outlet for power please test the copy function again. Should copying still fail, please proceed to the next step

Step 2: Power Reset:

Once the printer returns to the ready state, please test the copy function again. If still a no go, please continue to the next step.

Step 3: Update Firmware:

HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer. Refer to this link for help.

Once the Firmware Update has completed successfully please try to copy again.

Let me know the outcome.

Cheers

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TEJ1602 I am an HP Employee